IBM Support

The IBM Support app is designed to provide straightforward and efficient access to essential technical support resources for your IBM software and hardware. This Android app streamlines the troubleshooting process by allowing you to search for, view, and bookmark critical support materials like technotes, APARs, documentation, and Redbooks. With the capability to update and manage software and hardware service request tickets on the move, you can ensure that support issues are addressed promptly.

Key Features

IBM Support offers diverse resources, including access to IBM technical support videos through YouTube channels and answers to queries via popular Q&A sites such as dW Answers and Stack Overflow. This comprehensive approach enables you to gain insight and solutions from various sources. The Call Home dashboard is another efficient tool within the app, providing critical information like problem reports, system heartbeats, and inventory, which helps you monitor and manage your IBM systems effectively and proactively.

Enhance Your System Management

The app maximizes its utility by offering a Fix Level Recommendation Tool that identifies the most suitable fixes for your systems. Additionally, it enables you to email the suggested orders seamlessly. One of the convenient features is the ability to look up warranty information of your hardware systems by either scanning a bar code or entering the Machine Type or Serial Number. This ensures that you have pertinent information at your fingertips, aiding in swift and effective decision-making.

Customer Support Accessibility

IBM Support assists you in accessing customer support plans for the products you use and provides a streamlined method to contact IBM. With location services and intuitive navigation, this app delivers a comprehensive support solution, making technical assistance both accessible and efficient, reinforcing its role as a valuable tool for maintaining and supporting your IBM products.